Seattle City Light picks Oracle to improve customer service

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Seattle City Light selected a broad footprint of Oracle Utilities applications and technology solutions to more effectively adapt to changing business conditions, meet and exceed customer expectations, address operational issues and support future smart grid initiatives.

Seattle City Light selected a broad footprint of Oracle applications and technology solutions to help reduce costs, improve customer service and lay the groundwork to support smart grid initiatives. Seattle City Light is working with PricewaterhouseCoopers (PwC), a Diamond level member of Oracle PartnerNetwork (OPN), on the implementation.

Seattle City Light, which is updating its enterprise architecture and technology infrastructure as part of a broader business transformation to enhance operational efficiency, selected Oracle Utilities Customer Care and Billing, Oracle Utilities Customer Self Service, Oracle Utilities Meter Data Management, Oracle Utilities Smart Grid Gateway, Oracle Business Intelligence for Utilities, Oracle Documaker Enterprise Edition and Oracle User Productivity Kit.

The utility already uses Oracle Utilities Work and Asset Management and Oracle Utilities Network Management System to help accelerate network restoration during outages, improve operational efficiency, enhance system reliability and better manage power distribution assets.

With Oracle's operational platform, Seattle City Light will lay the foundation to drive its future advanced metering infrastructure (AMI) initiative forward.

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