The Aging Utility Workforce: Business Impacts, Technologies, and Material Strategies to Address the Challenges


The utility industry’s workforce is aging, and according to industry analysts, it’s a growing concern to utilities worldwide. The concern is “brain drain,” and utilities are witnessing it at an increasing pace as long-tenured employees begin to retire and leave a void of knowledge. Kim Gaddy of Utility Analytics Institute, Mechele Herres of Interactive Intelligence, and a panel of industry professionals discuss what utilities organizations are doing to address an aging workforce and stem brain drain.

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