One of the biggest challenges facing utilities is how to convert vast volumes of meter data into actionable intelligence that enables informed decisions across the enterprise. In this brave new world, workflows that ensure proper steps and consistent data capture provide the embedded intelligence each worker requires to meet his or her project goals. With such workflow solutions, users will need only to define the problem that must be addressed; the workflow solution “knows” where the data needed to solve each problem resides, and it possesses the embedded intelligence required to lead employees through the steps to address each challenge using powerful, integrated applications driven by critical AMI data. This paper discusses how to get critical information to the people and business processes that need it via workflow solutions designed to share information across people, departments, systems and applications.
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