WHITE PAPERS

Rethinking Smart Grid Data Analytics From difficult-to-understand data stores to profitable business insight

What’s driving the boom in smart meter data? Why is it becoming more urgent to unlock its value? How can utilities approach data analytics not only from a tactical, day-to-day operational perspecti...
Sponsored by

Securing the Smart Grid: Achieving the Ultimate Goals of Safe Information Access

What security measures should your AMI system employ? Has your system security been evaluated by third parties? What would happen if a new threat were discovered tomorrow? These are a few of the qu...
Sponsored by

3D Interoperability for Multi-Dimensional Benefits

Previous 2-dimensional approaches to interoperability are quickly being replaced by more advanced, benefits-enhancing 3-dimensional methods of communicating horizontally, vertically and deeply acro...
Sponsored by

What is Best-in-Class in Contractor Management? White Paper

The What is Best-in-Class in Contractor Management? white paper delivers 10 strategic elements found in leading contractor management systems across capital-intensive industries.   Hiring com...
Sponsored by
ISN

The Smart Utility’s Guide to Choosing a Smart Meter

Smart meter design, construction, testing and production lead times can vary significantly from meter to meter, and these factors can have a big impact on meter ROI, longevity, adapability and long...
Sponsored by

Smart Grids and Big Data: How to Leverage Meter Data While Minimizing the Impact on Workflows and Business Processes

One of the biggest challenges facing utilities is how to convert vast volumes of meter data into actionable intelligence that enables informed decisions across the enterprise. In this brave new wor...
Sponsored by

Is Your Power Contract “Unconstitutional”? Recent U.S. District Court Decisions in Maryland and New Jersey Change the “Who...

Are your power contracts invalid?  Recent US District Court decisions have resulted in the invalidation of power contracts negotiated under the Maryland PSC generation order and New Jersey Lon...
Sponsored by

Four “Must Have” Utility Contact Center Enhancements to Improve Customer Service and Save Money

Merge dispersed call centers into a single virtualized operation. Offer a callback option to eliminate on-hold times. Leverage work at home agents for greater availability. And utlize workforce man...

Let’s Get Social: Best Practices in Utility Outage Communications

Utility outages are inevitable. And how utilities communicate with customers who are impacted by an outage can be a relatively positive or an incredibly negative experience. With a strategic and pr...

The Aging Utility Workforce: Business Impacts, Technologies, and Material Strategies to Address the Challenges

The utility industry’s workforce is aging, and according to industry analysts, it’s a growing concern to utilities worldwide. The concern is “brain drain,” and utilities are witnessing it at an inc...