WHITE PAPERS

Smart Grids and Big Data: How to Leverage Meter Data While Minimizing the Impact on Workflows and Business Processes

One of the biggest challenges facing utilities is how to convert vast volumes of meter data into actionable intelligence that enables informed decisions across the enterprise. In this brave new wor...
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Is Your Power Contract “Unconstitutional”? Recent U.S. District Court Decisions in Maryland and New Jersey Change the “Who...

Are your power contracts invalid?  Recent US District Court decisions have resulted in the invalidation of power contracts negotiated under the Maryland PSC generation order and New Jersey Lon...
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Four “Must Have” Utility Contact Center Enhancements to Improve Customer Service and Save Money

Merge dispersed call centers into a single virtualized operation. Offer a callback option to eliminate on-hold times. Leverage work at home agents for greater availability. And utlize workforce man...

Let’s Get Social: Best Practices in Utility Outage Communications

Utility outages are inevitable. And how utilities communicate with customers who are impacted by an outage can be a relatively positive or an incredibly negative experience. With a strategic and pr...

The Aging Utility Workforce: Business Impacts, Technologies, and Material Strategies to Address the Challenges

The utility industry’s workforce is aging, and according to industry analysts, it’s a growing concern to utilities worldwide. The concern is “brain drain,” and utilities are witnessing it at an inc...

U.S. Peer Group Benchmarking Report

The Peer Group Benchmarking Report delivers comprehensive analysis of U.S. contractor health and safety performance data across nine capital-intensive industries. This report allows hiring organiz...
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ISN

Build, Lease or Outsource? VSAT Satellite Pricing Models for the Smart Grid

Satellite communications offers utilities a unique solution that other traditional communications technologies can’t match, quick deployment, high reliability and total network coverage. As utiliti...
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Understanding the Limitations of a Traditional Power Factor Measurement and its Analysis

A line-frequency power factor measurement is the electric power industry’s most widely embraced electrical field diagnostic test with which to assess the dielectric health of a substation power app...
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A Revolution in Current Transformer Testing

Different test devices and methods are used in the market to verify the performance of current transformers during development, production, installation and maintenance. Current transformers are u...
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Orange and Rockland Utilities: “Smart Grid Testing of Reclosers and Sectionalizers in a Distribution Automation & Restora...

Testing of reclosers and sectionalizers in distribution networks has become demanding for both the testing personnel and the test equipment used. Some reasons for that are the application of more a...
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