A crisis does not have to be a catastrophe. Utilities worldwide are on constant alert. Threats abound: hurricanes, typhoons, wildfires, lightning strikes, extreme temperature, intense wind, floods, ice, local activism, terrorism. The odds are against you.

With Space-Time Insight, you can immediately increase the effectiveness of the systems you already have, leverage your existing IT investments and simultaneously improve your crisis management and proactive mitigation.  How?  With a geospatial composite application that automatically integrates data and functionality from all the relevant sources in real-time, correlates the data, displays operating status visually on satellite images for location-based context, and enables fast, authorized action from the same screen.

Benefits realized by customers:
• Improved ability to deliver safe and reliable energy
• Timely rerouting of power and islanding to stabilize the grid and prevent outages
• Reduced probability of regulatory penalties
• Improved prioritization of service restoration using analytics revealing human, financial, and regulatory costs

Utilities are facing a host of critical issues over the next 10 years. Utilities must become more “intelligent” through the development of Intelligent Utility Enterprises (IUEs) and Smart Grids (SG). The IUE/SG will require ubiquitous communications systems throughout utility service territories, especially as automated metering infrastructure (AMI) comes on line. Wireless systems, such as the widespread cellular system AT&T and other public carriers already have, will play a major role in enabling these systems.
The Smart Grid will be a subset of the intelligent utility, enabling utility executives to make wise decisions to deal with the pending issues. AT&T is deeply involved in enabling these new systems, as shown in three examples.
AT&T is positioned to support and provide a wide range of communications technologies and services, which it is continuing to develop to meet current and future utility needs.

This white paper is intended to help Utility customers plan their AMI deployment by adopting best practices. The paper outlines best practices around the design, deployment and operation of wirelessly enabled smart meters. These best practices will help avoid common deployment, testing and management problems.

How have “A” list utility companies achieved 80% first call resolution and reduced Public Service Commission complaints by 40%? Don’t be an “A” list wannabe. In this white paper learn how leading utilities have accomplished these results.

In today’s economy, utilities must provide great service while reducing operating costs. Claes Fornell of the University of Michigan—who leads development and design of the American Customer Satisfaction Index (ACSI)—states that a 1% improvement in customer satisfaction in utilities is worth 4.6% in market value growth.

Gone are the days when all a utility company had to do was keep the lights turned on.  Today’s utility customers are active, engaged, and empowered.  They demand more. By giving them contact options that prove your commitment to service -while enabling you to achieve real operational efficiency – you’ll meet this challenge and make a powerful difference.

This white paper will help you harness the power of optimized customer service by implementing five proven ways that will enable you to meet customer expectations by working leaner, faster, and smarter than ever before. 

This whitepaper examines the strategic role of the contact center in the utilities industry, and how it can deliver the cost savings and increased revenues that will drive profitability and shareholder value.

For instance --

• Get customers off the phone and on the web and
• Make more effective use of customer data and segmentation as well  as
• Handle calls intelligently and on time
• Learn Seven more strategic moves ...

The paper concludes with a real-world customer case study that illustrates how Oklahoma Gas & Electric has used strategic solutions to make its contact center vision a reality.

Click the button below  to access the whitepaper -- learn how to orchestrate your customer contact center to make it a strategic asset.

EXTRA BONUS VIDEO -- "Decrease Customer Frustration and Business Costs with Integrated Self-Service Options"

View It NOW

Learn how you can work leaner, faster and smarter than ever before!

Customers get frustrated when they have few self-service options, limited access to informed agents, and a lack of relevant information when they need it. Who wants to wait on hold? This video illustrates how you can integrate voice self and agent assisted service, meet customer needs and business requirements in the most effective and efficient method possible.

• 24 x 7 self-service
• Integrated voice self and agent assisted service
• Proactive contact
• Multi-lingual routing

The DNP3 communications protocol provides many advantages over conventional protocols. This white paper highlights the key reasons to consider applying DNP3 for communications with remote devices. The versatility of DNP3 has caused its application to expand into a variety of industries that require remote connection. These include:
· Upstream Oil & Gas operations
· Water & Wastewater Management
· Transportation
· Electric Power
This paper shows some of the major reasons to upgrade your communications to
DNP3.

A number of forces in the new energy economy are coming together to drive energy companies to adoption of advanced metering infrastructure (AMI). After starting with pilot programs, now many utilities are going systemwide with meter installations of unprecedented scale. However, new technology cannot be effective without business processes to support it, and new business processes require changes for the utility. Given the widespread publicity about intelligent grid, many customers already know about smart meters, smart thermostats, smart appliances, and telecommunication networks. However, other technologies will play a key role in enabling the business benefits of AMI, especially applications supporting customer care and billing.