Today’s outage management system (OMS) provides a convenient, one-stop system for organizations to effectively communicate pertinent information to customers. Traditionally organizations have experienced outage tracking systems where there are too many customer service representatives handling incoming calls, outgoing service dispatches as well as outage status updates. With so many people and tasks to remedy, an already stressful situation can become more confusing—ultimately increasing errors, creating more inefficiencies leading to poor customer service. Through improving communication, providing seamless technology integration and offering better system operations, a modern OMS is much more effective at meeting a utility’s requirements.