A growing supply of meter data is revolutionizing how people use and pay for the energy they consume. This wealth of information is already creating an increase in daily customer-utility interactions. According to a recent TELUS-sponsored white paper by IDC Energy Insights, “35 percent of utility respondents have seen an increase in customer call volume of between 10 and 30 percent. Companies that have not yet completed their smart metering deployment also expect an increase in customer interaction. A total of eight out of 10 companies expect increases in call volumes, especially at the onset of deployment.”