Outage recovery is black and white. If the power goes out, get the lights back on. It’s that simple. Or is it? Recovering from an outage takes structure, discipline and collaboration. Structure stems from good processes. Discipline entails holding all levels of the organization accountable, yet knowing when to empower each individual or group to take ownership. And effective collaboration means marshalling resources. Bringing these elements together in the right proportions affects outage recovery.