Dear Mr. Burr:
Thanks for the permission to reproduce the Commentary from the August 1999 EL&P ("It`s reliability, stupid!", page 3). I thought you might be interested in the memo I said would accompany the article in our local distribution (see Figure).
I also wanted to mention that I have for many years looked forward to and used information from EL&P, especially "Management Methods."
I have been the general manager at Murray City Power since June 1998, and served as assistant general manager for the prior 11 years. Your publication has significantly influenced my leadership style and contributed to my success. Thanks!!!!
Sincerely,
Gary O. Merrill
General Manager
Murray City Power Department
Murray, Utah
