Ted Pollock
When you have complex instructions to give, particularly to inexperienced workers, don't overwhelm them by explaining everything at once. Explain one portion at a time, making sure the employee understands it before you go on to the next instruction. Otherwise, the worker may give the impression that he or she understands, for fear that asking you to repeat the instructions will reflect on his or her intelligence or ability. The final result could be a royally botched up job.
