City of Boise selects Harris Advanced Utility Systems

Advanced and the city worked closely through the contract negotiations phase and executed its agreements in August of 2010

Convergys introduces smart CIS solutions

Convergys designed its Smart CIS Solutions specifically to improve current utility operations while extending next generation functionality

EHM uses Oracle customer care and billing to meet smart metering goals

Enersource Hydro Mississauga recently replaced its legacy customer information system with Oracle Utilities Customer Care and Billing

Austin, Texas selects Oracle Utilities Customer Care and Billing to support smart grid initiatives

Austin, Texas has selected Oracle Utilities Customer Care and Billing to replace an outdated customer information system

Duke Energy selects Convergys to support smart grid initiative

Duke Energy and Convergys Corp. agreed to provide a new billing and customer management solution

Xcel Energy customers in Texas to receive refund

Xcel Energy retail customers in Texas will soon be receiving a refund on their bills because of lower fuel costs.

Turn postage increases and service changes to your advantage

Harry Stephens, president and CEO of DATAMATX talks about how utilitiy companies can develop better strategies to keep down the cost of mailing out postage

Customers click with energy information online
When consumers have day-to-day access to energy-usage data, they can manage their energy use. Not only that, they like to do it. PPL Electric Utilities has been using an online information resource that has successfully encouraged customers to manage their usage and save money. Read More >

Service shift: Today's concerns demand new partnership with customers
Utilities may be in the business of selling gas, water and electrons, but many experts think environmental concerns and capacity constraints are prompting utilities to push "sales" in a different direction, namely conservation. Since conservation can't succeed without the help of consumers, utilities have a huge educational job ahead. Read More >

New report: Utilities increase Web-based offerings for customer self-service
More utilities are enticing customers to self-service transactions on the Internet by broadening their online services, Chartwell finds in its latest report. Read More >

APS selects a new remittance system
WAUSAU announced that Arizona Public Service has selected WAUSAU as its receivables processor. Read More >

Indianapolis Power & Light implements new e-billing service
Fiserv Inc. announced that Indianapolis Power & Light Co. has implemented CheckFree Biller Direct HVT. Read More >

City of Danville goes live with new CIS
The City of Danville has completed the successful implementation of its new customer information and billing system. Read More >

Can billing comparisons boost conservation?
Including certain information in utility bills may inspire conservation among customers, but the success of such programs lies in the presentation of data. Read More >

More CIS Articles