Customer Service: POWERGRID Intl - Electric Light and Power
Customer Service News

Design Considerations for Smart Grid Management Systems - Utility ...
... to manage single, discrete processes such as billing or asset ... require interoperability among multiple legacy customer information systems, asset management ...

Glendale Water & Power Transforms the Consumer-to-Grid ...
... ventilating and air conditioning (HVAC) systems; pool pumps and in-home energy displays. ... integrate meter data with the utility’s billing, customer information ...

Town of Arlington to deploy Itron advanced metering system ...
... Click here for more metering news. By deploying Water SaveSource, Arlington is moving beyond collecting meter reads for just monthly billing purposes. ...

Customer Service Articles
EEI honors FirstEnergy for emergency assistance efforts after ice storms

EEI awarded FirstEnergy Corp. with the Emergency Assistance Award for restoring service to two neighboring service areas following an ice storm

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Dominion Virginia Power creates new customer service telephone number

Dominion Virginia Power, with 2.4 million customers, receives about 7 million calls per year, many during major storm and outage situations

Read More >
Nations Power offers prepaid electricity with real time pricing in Texas

Nations Power uses smart metering technology and prepaid billing software, which was designed specifically for use with smart meters

Read More >
MOST RECOMMENDED ARTICLES
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WHITE PAPERS

Featured White Papers

Bill Payment for Service Industries
Overview of the benefits to utility companies of accepting credit and debit cards and processing recurring payments....
Sponsored by:  MasterCard Worldwide
MasterCard Utility Industry Program
Overview of the benefits of accepting credit and debit cards for utility payments....
Sponsored by:  MasterCard Worldwide
Data Requirements for Advanced Analytics
Download the Data Requirements for Advanced Analytics, to discover how your organization can use advanced analytics to discover relationships, predict the future ...
Sponsored by:  SAS Institute Inc.
Fundamental Issues in Business Forecasting
This white paper discusses fundamental issues that impact an organization's ability to forecast accurately. These issues include the operational definition of "demand," ...
Sponsored by:  SAS Institute Inc.
Forecast Value Added Analysis
Step-by-Step Ensure that your organization is getting the best possible forecasts, as efficiently as possible. Through this paper you will discover how the forecast ...
Sponsored by:  SAS Institute Inc.
Strategic Document Management with SAP and StreamServe: Cost Savings, Improved Value and Customer Satisfaction
In this StreamServe whitepaper, EAC Principal Analyst Joshua Greenbaum discusses the impact of StreamServe’s document composition, management, and output solutions ...
Sponsored by:  StreamServe, Inc
Smarter Customer Communications
Engaging your customers is critical to achieving operational and energy efficiency goals, both now and as Advanced Metering Infrustructure (AMI) evolves. Smart ...
Sponsored by:  StreamServe, Inc
Harnessing the Power of AMI & Demand Side Management
What if you could address two big challenges with a single solution? Two of the most significant issues facing utilities today are reducing costs in the short term ...
Sponsored by:  StreamServe, Inc
Driving Significant Cost-to-Serve Efficiencies While Enhancing Customer Communications
The role of the customer and how your utility communicates with them is critical to success. The economy may be slow, but utilities cannot afford to be. If your ...
Sponsored by:  StreamServe, Inc
Concise Executive Guide to Business Analytics
Overview of business applications and payoffs, staff and technology requirements, and the roles executives must play to realize the performance potential of analytics. ...
Sponsored by:  SAS Institute Inc.

Recent White Papers

Worst Practices in Forecasting
The Mechanics of Forecasting There is no shortage of articles, books, consultants and vendors to tell you - or sell you - their version of forecasting best practices. ...
Sponsored by:  SAS Institute Inc.
Featured Video
Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of May 25, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of 5-18-2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of May 4, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; distribution; Doe; Electric Utilities; electricity; FERC; Green Energy; metering; NERC; NRC; outage management; photovoltaic; renewable energy; SCADA; T&D; transmission; Transmission & Distribution; Utilities; utility; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of April 27, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; distribution; Doe; Electric Utilities; electricity; FERC; Green Energy; metering; NERC; NRC; outage management; photovoltaic; renewable energy; SCADA; T&D; transmission; Transmission & Distribution; Utilities; utility; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of March 9, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of March 2, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor in chief Teresa Hansen for a special weekly news wrap up from the DistribuTECH show floor.; advanced metering; Distributech; distribution; energy; smart grid; transmission; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of April 20, 2009; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; distribution; Doe; Electric Utilities; electricity; FERC; Green Energy; metering; NERC; NRC; outage management; photovoltaic; renewable energy; SCADA; T&D; transmission; Transmission & Distribution; Utilities; utility; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of April 13, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of March 16, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of 4-5-09; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; distribution; Doe; Electric Utilities; electricity; FERC; Green Energy; metering; NERC; NRC; outage management; photovoltaic; renewable energy; SCADA; T&D; transmission; Transmission & Distribution; Utilities; utility; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of April 6, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of March 23, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of February 23, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of February 16, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; Distributech; distribution; Doe; dtech; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; utility automation and engineering T&D; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of February 9, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; Department of Energy; distribution; Doe; Electric Utilities; electricity; energy efficiency; energy plan; Energy policy; FERC; Green Energy; metering; NERC; NRC; Obama; outage management; outage management system; photovoltaic; renewable energy; SCADA; solar energy; T&D; transmission; Transmission & Distribution; Utilities; utility; wind energy; Join editor-in-chief Teresa Hansen for the Weekly News Wrap-Up for the week of January 26, 2009.; advanced metering infrastructure; ami; AMR; automatic meter reading; CIS; customer information system; cyber security; cybersecurity; demand response; distribution; Doe; Electric Utilities; electricity; FERC; Green Energy; metering; NERC; NRC; outage management; photovoltaic; renewable energy; SCADA; T&D; transmission; Transmission & Distribution; Utilities; utility; The Vaculift Advantage; In Home Energy Monitors and Displays; AEP Slideshow; featured video; Utility Lines;
Webcasts

Upcoming

The GridRouter Enabling Communications for the Smart Grid
Join us at Distributech for this live webinar....
(Mar 24, 2010 11:00 AM CDT / 4:00 PM GMT)
Sponsored by:: 
SmartSynch

On Demand

How is a small electric co-op in Texas leading the journey to the Sustainable Grid?
In developing a smarter energy system, utilities are looking for ways to realize the full benefit of smart meters....
Sponsored by:: 
SAP
Siemens

On-Demand Application & Storage Hosting for the Smart Grid
An overview of how utilities and energy solution providers can increase agility for their smart grid solutions....
Sponsored by:: 
AT&T

AT&T Network Disaster Recovery - Communicating in a Disaster
AT&T will present on their communication capabilities during a Disaster....
Sponsored by:: 
AT&T

Sourcing and Procurement Strategies for a Changing Economy - A Complimentary Webinar Featuring Northeast Utilities
In this Webinar, you will learn how Northeast Utilities uses the SAP E-Sourcing application to support the entire source-to-contract process including the storage ...
Sponsored by:: 
SAP

Is Your Network Ready For The Smart Grid?
This webcast will discuss ways to Connect It, Collect It, Secure It, and Manage It....
Sponsored by:: 
AT&T

Mining for Gold with Business Intelligence - Learn How Utilities Harness BI to Discover Hidden Revenue
This Webinar will take an in-depth look at:• How to achieve financial benefits by using business-intelligence (BI) solutions to deliver information and ...
Sponsored by:: 
SAP BusinessObjects