Table of ContentsSectionsCS Week Promises the Best in Education and NetworkingAt CS Week Conference 32, executives, vice presidents, managers, directors and all levels of customer service personnel will have the opportunity to benefit ...
CS Week Up to the ChallengeCS Week is raising the bar in meter-to-cash educational offerings. Holding the bar steady only works when dancing the Limbo.
Risk ManagementRisk Management the Smart WayUse automation to manage regulatory and financial risk.
GenerationThe LNG Business in the U.S.: Importers can set the stage for long-term success.The worldwide demand for liquid natural gas has been increasing steadily due to economic growth ...
RenewablesThermal Energy StorageShifting the air conditioning load can reduce peak power demand.
Energy Efficiency: The Challenge of Making it WorkMaking it work is one of the industry?s toughest challenges.
IT/CIS & CRMBenchmarking Inbound Call Center Operations: How do you compare?As every call center manager knows, assembling the right mix of resources to ensure high-quality, cost-effective customer care is a constantly evolving challenge.
Establish a Brand ?Voice?By automating communications, Aquila and Alliant improved customer service.
CS Week Conference WorkshopsConcentrates on the various aspects of metering through to the accumulation of metering data for various purposes ...
T&DUsing CAIDI as a Leading IndicatorCL&P discovered the critical elements of effective outage response.
Management MethodsSeven criteria of the strategic business leader in energyIs your company ready to move beyond the strategy of merely farming for organic growth? If so, you may be ready to build a hunting strategy ...
FinanceFederal Loan Guarantees ?Part Two?Will they give the U.S. climate response a needed boost in 2008?
Exclusive C Three Equity Index: 2007 Gains GoneFebruary?s losses pile on top of January?s
CommentaryCommentaryIt?s tough to describe the smart grid in words. It?s made up of lots of components, and many of them are quite technical.
ColumnsCustomer Servic, Utility StyleThe Three C?s of Call MonitoringSuccessful call center managers know that in addition to answering calls in a timely fashion, true success comes in providing quality information to customers during the call.
Benefit of CounselAs Policymakers Fight Over Paradigms, a Crisis LoomsIn "The Adventure of the Final Problem," Arthur Conan Doyle both introduced and did away with Sherlock Holmes? arch nemesis, the criminal mastermind Professor Moriarty.
Taking it Into AccountInterconnection Overhaul OverdueFirst-come, first-served rules governing interconnection to the high-voltage transmission grid are keeping generation off-line that is needed to serve load...
Managing UncertaintyA New Environmental Era: Managing Renewable Energy RiskEnvironmental impact and climate change related to fossil fuels have put renewable electricity sources?namely wind, solar, biomass and geothermal?at the top of the global energy agenda.
FeaturesIndustry ReportC02: Climate Change LegislationFederal climate change legislation is inevitable — that’s the consensus on U.S. global warming polkicy. Climate Change Initiatives and The Bottom LineWhat SEC reports reveal about the impact of legislation on power producers
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