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Crisis Management: How to Beat the Odds and Come Out a Hero
A crisis does not have to be a catastrophe. Utilities worldwide are on constant alert. Threats abound: hurricanes, typhoons, wildfires, lightning strikes, extreme ... Sponsored by:
Space-Time Insight
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The Intelligent Utility Enterprise & The Role of Telecommunications Providers
Utilities are facing a host of critical issues over the next 10 years. Utilities must become more “intelligent” through the development of Intelligent ... Sponsored by:
AT&T
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Deploying AMI Solutions: A Best Practices Approach
This white paper is intended to help Utility customers plan their AMI deployment by adopting best practices. The paper outlines best practices around the design, ... Sponsored by:
AT&T
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More Power with Less Energy: Five strategic ways for utilities to optimize customer service delivery
How have “A” list utility companies achieved 80% first call resolution and reduced Public Service Commission complaints by 40%? Don’t be an “A” ... Sponsored by:
Genesys
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How Do You Produce a Strategic Role for the Utility Customer Contact Center?
This whitepaper examines the strategic role of the contact center in the utilities industry, and how it can deliver the cost savings and increased revenues that ... Sponsored by:
Genesys
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The Top 6 Reasons to Upgrade to DNP3 Communications
The DNP3 communications protocol provides many advantages over conventional protocols. This white paper highlights the key reasons to consider applying DNP3 for ... Sponsored by:
Control Microsystems
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Smart Metering/AMI Goes Systemwide: Get Ready
A number of forces in the new energy economy are coming together to drive energy companies to adoption of advanced metering infrastructure (AMI). After starting ... Sponsored by:
SAP America, Inc.
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North American Electric Reliability Corporation (NERC) - Critical Infrastructure Protection (CIP)
Utilities are in the crosshairs of many forces in the world today. Among these are environmental global warming concerns putting pressure on the ability to generate ... Sponsored by:
AT&T
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How Utility Companies Benefit from First American Spatial Solutions
Utility companies face unique challenges. Their customers require reliable access to essential services. Their shareholders expect a solid return on investment. ... Sponsored by:
First American Spatial Solutions
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Visual Intelligence for the Smart Grid
Moving toward a Smart Grid future means utilities and ISOs must improve in three basic technology areas: communication networks, sensors and analytics. Utilities ... Sponsored by:
Space-Time Insight
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Situational Awareness with PMU
Situational Awareness is critical for successful decision-making. Geospatial visualization enables operators working with PMU data to spot system disturbances and ... Sponsored by:
Space-Time Insight
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How Do You Put "Smart" Into the Smart Grid?
This white paper explores how you can use analytics and data management software to create a predictive view of AMI and smart metering data. The potential benefits ... Sponsored by:
SAS Institute Inc.
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