While reading this issue after the columns and stories were edited and laid out, I realized a theme: customer expectations, customer service and customer engagement. By Teresa Hansen
Electric power deal activity has been rebounding generally through 2013 and the first quarter of 2014 partly because of an effort to chase steady returns. By Elaine M. Walsh, Baker Botts LLP
Major storms and hurricanes continue to cause property damage and long, widespread power outages in many parts of the country. By Larry Gelbien and Bilhuda Rasheed, Navigant Consulting Inc.
The winds of change are sweeping through the corridors of U.S. power and utilities companies like never before. By Casey Herman, Robin Miller and Tim Schutt, PwC
There are four phases to any project: initiation, planning, execution and closing, according to the Project Management Institute. By Nick Gaglia, NAES Corp.
Analysis of 10 years of data collected from owners and operators of hydroelectric facilities reveals several trends. By Kerry J. LaLiberte, Navigant Consulting Inc.
More than 80 percent of U.S. online households use social media, and more than half of those households connect to a business or service provider through social media. By Eric Leiserson, Fiserv
As consumers flock to social media to connect and interact with businesses, customer centricity has never been more essential--or immediate. By Dustin Johnson and Candice Pedersen, PwC
Ask about customer engagement in the utility sector these days, and anyone will tell you it's the new frontier in demand reduction and climate change. By V. Rory Jones and Stephen L. Malloy, Planet Ecosystems
Who cares that CS Week 2014 exceeded all goals, all numbers and won overwhelming response from participants? By Rod Litke
Not too many years back, few utility customers were seeking relationships with their electric utilities. They just wanted their lights on 24/7 at a low cost. By Liz Enbysk, Smart Cities Council
Cloud computing is worth the investment, but some utility information is too sensitive to be kept in the cloud, four chief information officers (CIOs) of major investor-owned utilities told Electric Light & Power magazine. By Kristen Wright, senior editor
This year has gotten off to an interesting start if you are in the utility industry. By Marie Bahl McKenna, VP of Strategy, Tendril
Big data is a term used to describe massive amounts of information that frequently occurs in the form of unstructured data sets that cannot be analyzed with standard database software. By Tanya Bodell, Energyzt
Chip Bell's latest book, "The 9½ Principles of Innovative Service" published by Simple Truths in 2013, provides thought-provoking principles supported with stories. By Penni McLean-Conner, Northeast Utilities