SAP mobile app keeps utilities in touch with customers

Sponsored by

SAP AG introduced the SAP Utilities Customer Engagement mobile app, which offers customer service capabilities and allows utilities to improve relationships with customers while helping to reduce costs.

The announcement was made at CS Week, being held April 29 – May 3 in Tampa, Florida.

Utility customers demand more proactive engagement and better response times from their utilities, especially when dealing with storm outage restoration, service notification or information regarding changes to their bill resulting from their new smart meter.

SAP Utilities Customer Engagement gives customers the ability to manage all aspects of their account and view important information from their utility company on iOS and Android devices.

With the mobile app, utilities customers can manage payments and service requests, view account information including power consumption and compare usage over time. Customers can also get outage notifications and information on a map, report service problems, request service, receive important messages and get feedback from the utility. For example, SAP Utilities Customer Engagement can map areas suffering from power outages, explain what is causing the outage, show its impact and provide estimated restoration time.

Utilities companies can provide improved customer engagement, enhanced customer care and service and shortened billing and collection cycles, as well as have an improved understanding of the customer while reducing the cost of service.

Sponsored by

CURRENT ARTICLES

Brazil suspends auction for Tapajós 6.1 GW hydro plant

09/18/2014 The Brazilian government has suspended the auction of the 6.1 GW São Luiz do Tapajós hydroelectric plant earmarked for Dec...

Power grid-tied energy storage taking off

09/18/2014 Developing energy storage that is viable for power grid applications has been a goal of vendors and grid operators for a n...

Greens leave Finnish government over nuclear energy

09/18/2014 The exit weakens Prime Minister Alexander Stubb's coalition though it retains a majority in Parliament by one seat 

U.S. veterans get training to install solar panels

09/18/2014 The U.S. will train at least 50,000 veterans to become solar panel installers in the next six years, the White House said ...

Transmission grid planning must stay flexible, ERCOT utilities say

09/18/2014 The cooperative was among those responding to the Public Utility Commission of Texas’ Aug. 13 request for comments concern...

West Penn Power pest control, vegetation management program continues

09/18/2014 Contractors are proactively removing the ash trees now rather than waiting until the rights-of-way are scheduled to be tri...

Mexico energy reforms leave solar power behind

09/18/2014 The reforms could provide a boost to cultivating a homegrown solar power industry, particularly in the country's northern,...

ON DEMAND WEBCASTS

3D BIM for Substations—Driving Efficiency from Design Through Operation and Maintenance

In this webinar, PESTECH will describe their transition to intelligent substation design and its ...

High Availability Networks. Application of IEC6439-3 Protocols for IEC61850 Process Bus implementation

Networks can now be built for the first time with genuinely uninterrupted data communication betw...

Understanding Moisture Dynamics in Power Transformers

While the need to measure moisture in power transformers has been well documented and is universa...

Regional Market Outlook for the WECC and ERCOT

Looking for an independent market outlook and analysis of the WECC and ERCOT power markets? ...

Streamline Utility Field Inspections to Improve System Reliability &  Customer Satisfaction

Arm your workers with solutions that improve productivity and customer satisfaction. Listen in an...

EL&P BUYER'S GUIDE PRODUCTS

MITEM Corp

Provides CRM solutions for regulated U.S. public utilities. The product, MitemView integrates differently designed systems to share critical data a...

Resources on Demand

Manages resource requests, tracks personnel movements, and supports lodging/logistics during a power restoration event.

Smart Grids

Quanta is contributing to its customers' smart grid initiatives by installing technology on power networks to provide energy management solutions f...

Horizontal Directional Drilling

With 28 small, mid-sized and large drilling rigs, Quanta Pipeline Services is one of the largest horizontal directional contractors in the world fo...

FEATURED ENERGY JOBS

View more Job Listings >>

POWERGRID International

April 2014
Volume 19, Issue 4
1404pg-cover

ELECTRIC LIGHT & POWER

January 2014
cover