ComEd is warning customers to be on the alert for scam artists claiming to be a ComEd representative seeking payment.
Over the last few weeks, the company has seen an increase in reports of individuals calling customers claiming to be ComEd representatives and telling the customer their service will be disconnected unless payment is made. They instruct the individual to buy a prepaid credit card and call them back with the personal identification number (PIN).
Variations of the scam include stories that the customer's billing cycle has changed and payment is needed immediately, or that the account is past due and immediate payment is required to avoid immediate disconnection, or that the customer's previous payments were not accepted or processed.
The Illinois Commerce Commission has also received similar complaints from ComEd customers. The ICC is advising customers that in most cases utilities are required to provide advance notice prior to disconnection of service and when in doubt customers should call the utility or visit its website to verify their account status and the utility's authorized payment methods.
People that believe they have been a phone scam target are urged to contact the Illinois Attorney General's office.
ComEd reminds its customers that scammers may call or come to your home. Representatives from ComEd always carry proper identification and never ask customers for cash or personal financial information.
Commonwealth Edison Co. (ComEd) is a unit of Chicago-based Exelon Corp. with about 6.6 million customers. ComEd provides service to about 3.8 million customers across northern Illinois, or 70 percent of the state's population.