Nicor Services' call center recognized for customer service by J.D. Power and Associates

Sponsored by

Geneva, IL, Aug. 29, 2008 -- For the second consecutive year, Nicor Services' call center has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program.

Nicor Services' call center handles more than one million inbound transactions each year including calls, e-mails, and web transactions. To attain certification, the call center passed a detailed audit of its recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities.

As part of its evaluation, J.D. Power and Associates also conducted a random survey of recent call center customers. A call center must perform within the top 20 percent of customer service, based on benchmarks established in J.D. Power and Associates' cross-industry customer satisfaction research. The criteria used included an evaluation of courtesy, knowledge, concern for the customer, usefulness of the information provided, convenience of operating hours, ease of reaching a representative, and timely resolution.

Want to stay Current? Listen to Currents: The Energy News Podcast brought to you by Utility Automation & Engineering T&D and Electric Light & Power online. For a list of all available episodes, click here and start listening today. And for more news and exclusive features from Utility Automation & Engineering T&D and Electric Light & Power online, please click here.

Sponsored by
CURRENT ARTICLES

Utilities not marketing service offerings effectively to Gen Y customers

05/21/2015

According to the study, Gen Y is inclined to take control of their energy usage    

Siemens to service at Brooklyn Navy Yard cogeneration power plant

05/21/2015

The agreement also includes the plant’s SPPA-T3000 control system, SGEN6-1000A generators and SST-800 steam turbines

Pepco Energy wins energy efficiency contract with U.S. Army Corps of Engineers

05/21/2015 The IDIQ has $1.5 billion in capacity for task orders under a base ordering period of five years with one additional five-...

ON DEMAND WEBCASTS

Storage Enters the Global Stage: What’s the value proposition for your region?

For electricity storage, the events of the last two years have shown that the skepticism around t...

Beyond Integration: Three Dynamics Reshaping Renewables and the Grid

In a unique industry research initiative, DNV GL gathered views from over 1,600 energy sector par...

Engaging the Small and Mid-sized Business (SMB) Marketplace

This session will outline how Duke Energy leveraged Voice of Customer insights, previous experien...

When Grid Optimization is Not Enough: Making Cents of Disruptive Change.

Electric utilities today face unprecedented volatility and business challenges. To stay competiti...

Avoiding the Pitfalls of Premium Power

Premium power is an increasingly valuable tool for utilities and municipalities, who can charge m...

INDUSTRY STOCKS

EL&P BUYER'S GUIDE PRODUCTS

Decontamination & Decommissioning

Decommissioning strategy development, cost estimates, plant modifications; system and building decontamination; RV segmentation; large component re...

Nuclear Horizontal Modular Storage (NUHOMS®)

AREVA TN’s NRC-licensed NUHOMS® system ensures the highest safety and lowest dose performance. With no tipping, tripping and sliding, you have the...

Cavitation Peening

AREVA developed its innovative solution for asset management, significantly extending the life of reactor components. Cavitation Peening is a perma...

Engineering Solutions

AREVA combines a unique blend of engineering expertise with equipment and system knowledge, rigorous project management experience and regulatory e...

POWERGRID PRODUCT LISTINGS

EtherMate® Industrial Ethernet - IO Modules

LioN-M ProfiNet device with 16 digital I/O channels, channels can be used universally as inputs or outputs, M12 socket, ro...

Low-Smoke Zero Halogen Premise Distribution Cable

AFL’s Low-Smoke Zero Halogen (LSZH) distribution cable offers all of the benefits of a traditional 900 µm based optical ca...

OFL280 FlexTester - Handheld OTDR

AFL's OFL280 FlexTester offers an unmatched combination of fiber test functions, ease-of-use, portability, and value.

TRM® 2.0 - Test Results Manager PC Analysis and Reporting

Test Results Manager 2.0 (TRM® 2.0) is an all-in-one analysis, viewer and reporting tool designed for use with NOYES fiber...

FEATURED ENERGY JOBS

View more Job Listings >>

POWERGRID International

March 2015
Volume 20, Issue 3
1503PG-cover

ELECTRIC LIGHT & POWER

January 2015
Volume 93, Issue 1
1501elp-cover